Account Manager - Remote

Overview

As an Account Manager at cargo.one, you will play a critical role in ensuring the satisfaction and growth of our SMB customer base, focusing on customer retention, onboarding, engagement, and upselling opportunities.

In Short

• Onboard customers to optimize their subscription experience.
• Engage with customers to understand their workflows.
• Manage the success and growth of your customer portfolio.
• Uncover customer needs and position relevant solutions.
• Educate customers about new features.
• Handle the sales cycle for upsell opportunities.
• Maintain a thorough understanding of your portfolio.
• Provide feedback to product teams based on insights.

Requirements

• Adaptability in a high-growth startup environment.
• Proactivity and initiative in tasks.
• Commercial acumen in customer success.
• Strong customer focus and relationship-building skills.
• Highly organized with attention to detail.
• Entrepreneurial mindset to tackle challenges.
• Proficiency in digital tools and technologies.
• Exceptional communication skills in English.
• Analytical thinking for workflow analysis.
• Native or equivalent proficiency in English; additional languages a plus.

Benefits

• Home office budget of €650.
• Offsite team trips to foster culture and spirit.
• Unlimited co-working options globally.
• Premium digital mental health care.
• 24 paid vacation days plus bank holidays.
• Permanent employment through Remote.com for those outside Germany.