Account Manager - Remote

Overview

helloassist is looking for an Account Manager (REMOTE - WFH) to ensure our clients’ satisfaction by providing responsive, high-quality support throughout their journey.

In Short

• Serve as the primary contact for clients, assisting with onboarding and resolving issues.
• Ensure smooth day-to-day interactions and high client satisfaction.
• Thrive in a fast-paced environment with minimal supervision.
• Maintain client interaction logs and conduct regular check-ins.
• Advocate for client needs and collaborate with internal teams.
• Monitor and analyze key client success metrics.
• Conduct training sessions for clients.
• Implement strategies for client retention.
• Track and document KPIs and service requests.
• Prepare reports on client engagement and satisfaction.

Requirements

• 3-5 years of experience in client success or account management.
• Bachelor's degree in Business Administration or related fields.
• Strong client relationship skills and direct client interaction experience.
• Excellent communication and problem-solving abilities.
• Ability to thrive in high-pressure environments.
• Leadership skills and accountability.
• Familiarity with productivity tools.
• Experience working on a Graveyard Shift.
• Resourceful and self-motivated.
• Continuous learner and adaptable to change.

Benefits

• Competitive Salary: 45,000 - 60,000 PHP/month.
• Remote Work flexibility.
• Paid Time Off including leaves and holidays.
• Health Benefits with insurance plans.
• Growth Opportunities through training programs.
• Access to mentorship programs.
• Milestone recognition and bonus programs.
• Performance Bonuses for outstanding work.