Customer Success Manager - Remote

Overview

The Customer Success Manager is responsible for overall client satisfaction and referencability, building and managing long-term business relationships between SailPoint and assigned client accounts. This role serves as a customer advocate and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.

In Short

• Manage business relationships with assigned client accounts.
• Ensure overall client satisfaction and product adoption.
• Provide coaching and advice on SailPoint’s solutions.
• Develop insights into client challenges and offer recommendations.
• Monitor accounts for changes affecting client satisfaction.
• Conduct executive business reviews and identify churn risks.
• Track customer data through Salesforce and Gainsight.
• Proactively share best practices with clients.
• Identify opportunities for expanding product usage.
• Collaborate with various departments for client success.

Requirements

• 2-4 years of customer-facing experience.
• Strong consulting and communication skills.
• Ability to analyze information and produce strategic insights.
• Highly organized and able to manage multiple tasks.
• Self-motivated with a strong work ethic.
• Experience with Salesforce and Gainsight preferred.
• Bachelor’s degree or equivalent work experience.
• Ability to communicate technical details to non-technical audiences.
• Build lasting relationships based on trust.
• Take ownership of customer issues and drive to resolution.

Benefits

• Health and wellness coverage: Medical, dental, and vision insurance.
• Disability coverage: Short-term and long-term disability.
• Life insurance and Accidental Death & Dismemberment (AD&D).
• 401(k) Savings and Investment Plan with company matching.
• Flexible vacation policy and paid holidays.
• Paid parental leave and sick leave.
• Employee Assistance Program (EAP).
• Voluntary benefits options available.
• Health Savings Account (HSA) with employer contribution.
• Equity participation eligibility.