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Customer Success Manager - Remote

Posted 3 days ago
Customer Service
Full Time
Worldwide

Overview

We are looking for a Customer Success Manager who’s ready to take ownership from day one in a fast-paced startup environment focused on e-commerce brands in the B2B SaaS space.

In Short

  • Manage your own portfolio of e-com clients autonomously
  • Own onboarding, support, upsell - the full lifecycle
  • Directly solve client issues without waiting for others
  • Be a strategic partner to help clients achieve success
  • Engage in operations and feedback loops to improve the product

Requirements

  • 2+ years experience in Customer Success or Account Management, ideally in B2B SaaS
  • High stress resistance
  • Strong communication and organizational skills
  • Self-managed, disciplined, proactive
  • Genuine interest in tech and startups

Benefits

  • Young, highly motivated team with zero ego
  • Speed over politics: If you have an idea, run with it
  • Direct impact on the company and product
  • Real growth opportunities - we promote from within
  • Earn what you’re worth with good base pay + uncapped commissions
chatarmin.com logo

chatarmin.com

Chatarmin is one of the fastest-growing software startups in Austria, specializing in WhatsApp solutions for businesses. Dubbed the 'Mailchimp for WhatsApp', the company enables organizations to conduct GDPR-compliant and scalable WhatsApp marketing, sales, and service. Based in Vienna, Chatarmin operates primarily in the DACH region and is focused on expanding its customer base from 100 to over 1,000. The company prides itself on a bootstrapped approach, achieving a seven-figure annual revenue in less than two years without external funding. Chatarmin offers a dynamic work environment where employees can work closely with the founders and develop their skills in a mini-team setting, with opportunities for significant career advancement.

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