Customer Success Manager - Remote

Overview

The Customer Success Manager at PeopleGrove serves as a strategic advisor to customers, ensuring they achieve desired outcomes and experience clear returns on investment through the use of PeopleGrove's solutions.

In Short

• Oversee a portfolio of client accounts and manage revenue forecasts.
• Develop and maintain strong relationships with key stakeholders.
• Provide consultative support and educate customers on platform features.
• Monitor customer adoption metrics to identify risks and opportunities.
• Collaborate with internal teams to inform product development.
• Participate in customer success initiatives and workshops.
• Work alongside the Sales team to develop growth plans for accounts.
• 5+ years of experience in higher education or non-profit industry preferred.
• Strong communication skills and ability to collaborate across teams.
• Willingness to travel up to 15%.

Requirements

• 1+ year of experience in SaaS or equivalent technology sector.
• Familiarity with the PeopleGrove platform is a plus.
• Highly organized with the ability to prioritize multiple tasks.
• Passionate about education and student success.
• Proficient in Microsoft Office, Salesforce, and other CRM tools.

Benefits

• Competitive salary with comprehensive health coverage.
• Flexible PTO policy.
• Opportunity to work in a diverse and inclusive environment.