Product Success Specialist - Remote

Overview

PeopleGrove is a trusted SaaS partner for colleges and universities across the United States. Our integrated suite of platforms including CORE ELMS, CompMS, MyCred, and Readiness, among other industry-leading solutions which empowers institutions to streamline experiential learning, outcomes assessment, compliance, and student & Alumni lifecycle engagement. Serving hundreds of institutions and programs nationwide, PeopleGrove+CORE is committed to enhancing educational outcomes through innovative technology and exceptional service.

In Short

• Be the first line of support for partners, administrators, faculty, students, and preceptors.
• Manage support requests via ticketing system and troubleshoot technical issues.
• Become a power user of all software products.
• Guide users through system functionality and assist with training.
• Identify and escalate complex bugs or configuration issues.
• Collaborate with Client Success Managers, Product, and Engineering teams.
• Contribute to internal knowledge base updates.
• Surface trends and product feedback to inform roadmap decisions.

Requirements

• 2+ years in a SaaS product support role or equivalent.
• Exceptional written communication skills.
• Familiarity with support tools such as Zendesk, Intercom, Jira, Service Now.
• Experience troubleshooting web-based systems.
• Comfortable navigating settings related to user permissions and scheduling.
• Ability to work independently and collaboratively in a remote-first team.
• Open to working during U.S. Eastern Time Zone hours.

Benefits

• Fully remote work environment with flexible scheduling.
• Competitive salary and benefits.
• Professional development opportunities.
• Mission-driven culture rooted in partnership and integrity.
• Supportive and collaborative team that values your voice.