Product Specialist - Remote

Overview

As a Product Specialist, you will become a trusted expert on Jump's offerings, managing customer support, and ensuring a high-quality experience for financial advisors.

In Short

• Manage the high-velocity Jump Help Desk via chat.
• Respond quickly and professionally to customer requests.
• Debug and resolve customer issues live over Zoom.
• Educate users on Jump’s features.
• Document feature requests and recurring issues.
• Help establish Jump as a trusted brand.
• Contribute to a positive workplace culture.

Requirements

• Excellent writing and verbal communication skills.
• Ability to learn and work independently.
• Detail-oriented and good at multi-tasking.
• Strong relationship-building skills.
• Comfortable with technical interfaces.
• Understanding of early-stage tech company dynamics.
• Excitement about helping financial advisors leverage AI.

Benefits

• Join a mission-driven team focused on transforming financial advisory experiences.
• Work in a fast-paced and dynamic environment.
• Opportunity to grow with a tech startup.