Platform Specialist - Remote

Overview

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - creating a smoother, more fan-friendly experience.

In Short

• Join Jump to deliver top-tier ticketing support for sports clients.
• Manage behind-the-scenes details for seamless fan experiences.
• Hands-on role perfect for problem solvers and tech learners.
• Contribute to the technical implementation of new clients.
• Assist with setup and configuration of ticketed events.
• Process special requests and manage inventory accurately.
• Create and maintain operational documentation.
• Train new hires and troubleshoot common issues.
• Support quality control and lead client operations calls.
• Support live events remotely or on-site.

Requirements

• 3+ years in ticketing, live events, operations, or customer support.
• Experience with ticketing software and core operations concepts.
• Strong attention to detail and comfort with digital platforms.
• Clear communicator thriving in a fast-paced environment.
• Enthusiasm for learning new systems and improving processes.
• Passion for sports and creating memorable experiences.
• Strong customer service skills with empathy.
• Ability to build trust quickly with teams.
• Preference for candidates in Mountain or Pacific time zones.

Benefits

• Remote first work environment.
• Competitive salary and equity.
• Flex PTO policy.
• 401(k) plan.
• Generous medical, dental, and vision plans.
• 16 weeks paid parental leave.
• $1,000 reimbursement for work-from-home tech setup.
• $1,000 reimbursement for learning and development.
• Company-paid sustainability subscription.