Platform Support Specialist - Remote

Overview

As a Platform Support Specialist, you will assist clients and users in utilizing our technology platform effectively, ensuring a seamless experience during onboarding and ongoing support.

In Short

• Provide technical support to clients and users of the Jobbatical platform.
• Analyze customer needs and share insights with the product team.
• Debug issues reported by users and assist in resolving them.
• Manage the Helpdesk to ensure timely responses to inquiries.
• Create new workflows to enhance customer success.
• Set up automation on the platform.
• Generate content for the Help Center to address common queries.
• Conduct operational activities including client onboarding and training.
• Work independently in a remote-friendly environment.
• Contribute to a forward-thinking team focused on global mobility.

Requirements

• 3+ years of experience in a technical support role.
• Engineering or Science degree.
• Proficient in Google Sheets and PowerPoint.
• Experience with database queries for debugging.
• Excellent communication and time management skills.
• Strong analytical and debugging skills.
• Detail-oriented and organized.
• Ability to prioritize tasks under pressure.
• Self-motivated and able to work independently.

Benefits

• Solid compensation package with company options.
• Opportunities for professional growth.
• Wellness and educational perks.
• 28 days of annual holidays plus YOLO days.
• Provision of necessary hardware.
• Annual offsite and team events.