Platform Support Specialist (HAPI) - Remote

Overview

Hapi is hiring a Platform Integrity Specialist to ensure our client-impacting infrastructure's ongoing health and performance and assist with internal platform configuration escalations.

In Short

• Participate in internal projects
• Proactive monitoring of all platform infrastructure components
• Maintain daily records of platform performance, up-time, and incidents
• Triage and successfully resolve internally escalated cases
• Record the troubleshooting process and escalate with turnover of documentation
• Be highly knowledgeable about the core product and associated apps and services
• Maintain platform support documentation
• Work closely with Product Development, Implementations, and CORE engineering teams
• Train and mentor new employees as required

Requirements

• Excellent oral and written communication skills in English
• Strong familiarity with AWS products including CloudWatch, Lambda, and SQS
• Strong analytical, organizational, communication, and people skills
• Ability to adapt quickly to new technologies, products, and procedures
• Ability to work and thrive in a multi-tasked and fast-paced environment
• Professional attitude and strong work ethic
• Ability to work in U.S. hours

Benefits

• Health, Dental, Vision
• 401K Match
• Unlimited PTO
• Office spaces in Chicago and Baltimore
• Hybrid or Remote work possibility