Platform Technology Support Specialist - Remote

Overview

iCapital’s Platform Technology Support team provides technical support to its rapidly growing client base of financial advisors and individual investors, as part of the company’s mission to create a best-in-class user experience.

In Short

• Respond to platform specific technical inquiries from both internal and external users.
• Troubleshoot technical issues and collaborate internally for timely resolutions.
• Synthesize customer feedback to optimize user experience.
• Create documentation for new product solutions and enhancements.
• Educate internal departments on best practices for resolving technical issues.
• Participate in initiatives related to new system capabilities.
• Assist the team manager with oversight of service requests.

Requirements

• 5+ years of experience in a client technical support role.
• Strong communication skills for interaction with partners and managers.
• Ability to prioritize assignments with excellent time management.
• Proven ability to multi-task and work independently or as a team player.
• Technical experience with spreadsheets, business intelligence tools, and databases.
• Attention to detail with the ability to analyze and research systems.

Benefits

• Base salary range of $100,000 to $140,000.
• Compensation package includes salary, equity, and annual performance bonus.
• Comprehensive benefits package including employer matched retirement plan.
• Generously subsidized healthcare with 100% employer paid dental and vision.
• Parental leave and unlimited paid time off (PTO).