Player Support Specialist - Remote

Overview

We need your help to make gamers' lives better and easier! We're looking for an outgoing and passionate person who will take on the role of a Player Support Specialist.

In Short

• Handling customer messages via online channels (i.e. chat, email) and providing the appropriate solutions and alternatives, following up to ensure resolution.
• Identifying and assessing customer needs, to achieve satisfaction.
• Building friendly relationships and trust with customer accounts through open and interactive communication.
• Previous experience in a customer-facing position.
• A deep passion for video games.
• Fluency in English (C1/C2).
• Located in Poland.
• International and multicultural environment.
• Friendly and open-minded teams.
• Fully remote job.
• Part-time role (0.8 FTE from Thursday to Sunday).

Requirements

• Experience in a customer-facing position.
• Fluency in English (C1/C2).
• Passion for video games.
• Ability to build relationships with customers.
• Strong communication skills.

Benefits

• International and multicultural environment.
• Supportive and friendly teams.
• Fully remote job.
• Informal and casual environment.
• Part-time role.