Player Support Specialist - Remote

Overview

We are on the lookout for a dedicated Player Support Specialist to join our team working on Taonga: the Island Farm!

In Short

• Providing player support - answering game-related questions, resolving technical and payment issues, addressing complaints
• Managing reviews on Google Play and App Store
• Moderating the game chat and social networks
• Collecting feedback from players
• Monitoring game performance (with Grafana and other tools)
• Informing the developers of emerging issues
• Testing game updates and the game Portal, collaborating with QA.

Requirements

• You are Fluent in English (C1 Advanced Level)
• High level of literacy
• Strong technical proficiency on both PC and mobile devices
• You are ready and willing to learn and enhance qualifications, including through company-sponsored courses
• You have extensive gaming experience and passion for games
• You are highly self-disciplined and responsible
• You possess an up-to-date PC and an Android mobile device.
• The application process may include a test assignment.

Benefits

• Engaging tasks and a friendly atmosphere
• 100% remote work (except from Russia and Belarus)
• Work schedule: 2/2, 23:00–11:00 Cyprus time (EET), including a 2-hour break
• Onboarding period schedule: Monday to Friday, 10:00–19:00 Cyprus time (EET), including a 1-hour lunch break
• Shifts on public holidays based on team needs
• Hourly pay rate depending on the test assignment and interview
• Position as an independent contractor.