Platform Specialist - Remote

Overview

Jump is transforming the live sports experience with the only end-to-end fan engagement platform built specifically for sports teams and venues. By focusing on aligned incentives between teams and fans, our platform unifies ticketing, merchandise, and game day operations - removing unnecessary costs and creating a smoother, more fan-friendly experience.

In Short

• Join a remote-first team focused on transforming live sports experiences.
• Manage ticketing support for sports clients.
• Handle event setup, inventory management, and troubleshooting.
• Contribute to the technical implementation of new clients.
• Maintain organized ticketing data across events.
• Train new hires and support live events.
• Strong customer service skills are essential.
• 3+ years of experience in ticketing or customer support is required.
• Enthusiasm for sports and technology is a plus.
• Competitive salary with equity and flexible benefits.

Requirements

• 3+ years of experience in a ticketing, live events, operations, or customer support role.
• Administrative experience with ticketing software.
• Strong attention to detail and comfort with digital platforms.
• Excellent communication skills.
• Passion for sports and live events.
• Customer-centric mindset with strong service skills.
• Ability to build trust quickly with teams.

Benefits

• Remote first work environment.
• Competitive salary and equity package.
• Flexible PTO policy.
• 401(k) plan.
• Generous medical, dental, and vision plans.
• 16 weeks paid parental leave.
• Reimbursement for work-from-home tech setup and learning.
• Company-paid sustainability subscription.