Platform Support Specialist - Remote

Overview

As a Platform Support Specialist at Fable, you'll be responsible for helping our customers interact with Fable's products and providing support where needed.

In Short

• Part-time role, 20 hours a week for 6 months.
• Help customers with concerns, complaints, and technical issues.
• Provide education and guidance on engaging with people with disabilities.
• Critical role for ensuring customer satisfaction.
• Afternoon hours required on most days.
• Ability to start early for backup support coverage.
• Possibility of extension, but not guaranteed.
• Located in Canada.
• Encouragement to apply if you match the job description.

Requirements

• Experience in customer support or technical support.
• Strong communication skills.
• Ability to handle complaints and concerns effectively.
• Knowledge of accessibility issues is a plus.
• Willingness to work part-time hours.

Benefits

• Opportunity to work with a mission-driven company.
• Gain experience in accessibility and customer engagement.
• Flexible work hours within the part-time schedule.