Support Specialist II, Platform - Remote

Overview

Vimeo is seeking a highly skilled Support Specialist II with a passion for technology and a dedication to client satisfaction. You'll be a key member of our Enterprise support team, resolving complex technical challenges and providing expert guidance to our most valued clients in a fast-paced environment.

In Short

• Provide high level support to Sales Assisted customers via tickets, phone calls, and messaging platforms.
• Develop a deep understanding of Vimeo's Core Platform product area.
• Build strong relationships with a portfolio of Platinum SA clients.
• Offer dedicated support for critical implementations and events.
• Proactively identify opportunities to improve support processes.
• Collaborate with internal teams to drive customer issues to closure.
• Manage outages or severe issues, updating the global Support team.

Requirements

• 2+ years in a support/customer service role.
• Familiarity with video technology and technical concepts.
• Excellent written and spoken English communication skills.
• Experience in a customer-facing technical support role.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Strong technical aptitude and adaptability to new technologies.
• Experience with omni-channel support and ticketing systems.

Benefits

• Paid time off.
• Generous 401k match.
• Commuter benefits.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Fertility reimbursement.
• Group term life insurances.
• Wellbeing resources.