Platform Support Specialist - Remote

Overview

The Platform Support Specialist will be the first line of support for creators and internal teams using Whalar’s technology platforms, providing assistance with account authentication, onboarding, and troubleshooting technical issues.

In Short

• Provide customer support via email, phone, and chat.
• Assist in authenticating social accounts.
• Document bugs and technical issues.
• Lead onboarding sessions for new users.
• Deliver platform demos and collect feedback.
• Build scalable support processes.
• Utilize Intercom for support management.
• Collaborate with various teams to resolve issues.
• Follow up with customers for issue resolution.
• Stay updated on platform features and policies.

Requirements

• 3+ years of customer service or tech support experience.
• Familiarity with Intercom and knowledge of Jira, Miro, or Figma.
• Proven track record of outstanding customer service.
• High attention to detail and ability to manage multiple priorities.
• Proactive problem-solving skills.
• Strong written and verbal communication skills.
• Team player who thrives in collaboration.

Benefits

• Medical, Dental, Vision insurance.
• 25 days of PTO plus sick days.
• Retirement planning with employer match.
• Monthly phone/internet reimbursement.
• Professional development stipend.
• Home office allowance for new joiners.
• Fertility benefits.
• Up to 16 weeks of paid parental leave.
• Volunteer days.
• Identity theft protection and legal assistance.
• Company paid life and disability insurance.