Product Specialist - Remote

Overview

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

In Short

• Stay well-versed in the Thumbtack product, continuously learning about recent updates and new features, to effectively manage bugs and feedback.
• Consistently respond to product inquiries from internal customers across designated Slack and Tack (Salesforce) channels, ensuring timely and accurate support.
• Create and leverage data-driven insights to influence decisions and drive improvements within your function, actively contributing to better outcomes.
• Engage in team huddles and make a positive impact by proactively sharing valuable insights, offering solutions, and addressing potential challenges.
• Take ownership of key responsibilities, including managing big reports, feedback reports, metrics, data analyses, and quality audits.
• Exhibit strong critical thinking by effectively addressing bugs and feedback.
• Successfully manage special projects, trackers, reports, and analyses, while coordinating with relevant stakeholders.
• Collaborating cross-functionally with other teams to improve product performance and user experience.
• Assisting in the creation and maintenance of documentation or best practices related to product usage, bug resolution, and feedback management.

Requirements

• Strong research, navigation, and investigative skills, with a keen ability to gather relevant information.
• Experience with Salesforce, Coda, and Jira or similar tools.
• Proficiency in Google Workspace, including Forms, Sheets, Docs, and Slides.
• Team player with excellent collaboration skills.
• Detail-oriented and process-driven, with a focus on identifying inefficiencies and implementing continuous improvements.
• Clear and effective communicator, both verbally and in writing.
• Strong problem-solving capabilities and critical thinking.
• Ability to manage multiple tasks and priorities simultaneously.

Benefits

• Equal opportunity workplace.
• Commitment to diversity and inclusion.
• Support for individuals with disabilities.