Product Success Specialist - Remote

Overview

PeopleGrove is the leader in experiential learning management and student lifecycle engagement in higher education. We empower colleges and universities to expand and scale clinical and non-clinical experiential learning, mentorship, career support, competency tracking, and student and alumni engagement.

With over 100 dedicated professionals across the US and India, we are redefining how students prepare for and succeed in their careers, maximizing the impact of experiential learning, mentorship and engagement as the cornerstones of their educational journey. Our mission is rooted in enhancing educational outcomes through innovative solutions and meaningful engagement, creating lasting value for institutions and their communities.

Join us in shaping the future of higher education by enabling institutions to provide students with the tools and support they need to thrive in their educational and professional journeys.

In Short

• Serve as the first point of contact for users, assisting with technical issues and product inquiries.
• Monitor and manage support channels for administrators and end users.
• Provide empathetic, solution-oriented customer support.
• Conduct video calls to offer tailored guidance and troubleshooting.
• Develop a deep understanding of the PeopleGrove platform.
• Identify, document, and troubleshoot technical issues.
• Collaborate with Product, Engineering, and Customer Success teams.
• Contribute to internal initiatives for optimizing support workflows.

Requirements

• Minimum 2 years in a customer support or technical support role.
• Ability to work effectively in a remote environment.
• Strong troubleshooting abilities, especially in SSO, APIs, and data management.
• Proficiency with customer support tools (e.g., Zendesk, Jira, Intercom).
• Excellent verbal and written English communication skills.
• Experience with customer-facing video calls or training sessions.
• Self-motivated and detail-oriented.
• A strong sense of empathy and ownership in service delivery.
• Natural curiosity and eagerness to learn.

Benefits

• Competitive salary and benefits.
• Remote work opportunity.
• Flexible Time Off policy.
• Opportunities for career growth and development.
• A dynamic and mission-driven work environment.
• The chance to work with a passionate, innovative, and collaborative team.
• Reimbursement of home office setup.