Customer Success Manager - Remote

Overview

The Customer Success Manager will be responsible for ensuring customers successfully use the product and are satisfied with the results, while collaborating with a technology team to enhance customer experiences.

In Short

• Ensure customers are satisfied and successfully using the product.
• Manage customer expectations and prioritize needs within organizations.
• Craft narratives for customer success.
• Request and manage engineering resources effectively.
• Troubleshoot customer support requests.
• Create and update documentation and training materials.
• Continuously improve the integration process for customers.

Requirements

• Experience in customer-facing roles.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to manage priorities and misalignments.
• Experience in creating documentation and training materials.
• Curiosity and eagerness to learn from technology teams.

Benefits

• Opportunity to work with a passionate technology team.
• Engage in a rapidly growing company.
• Focus on meaningful metrics that matter.
• Empowering work environment.