Director of Implementation Services - Remote

Overview

Radicle Health is looking for a Director of Implementation Services to define and drive the strategic vision for the implementation, training, and content functions, ensuring alignment with organizational growth objectives and enhancing customer success outcomes.

In Short

• Lead the implementation services function with a strategic vision.
• Enhance customer success outcomes through effective training and onboarding.
• Provide executive leadership across implementation, content, and training teams.
• Develop scalable and efficient customer implementation frameworks.
• Foster cross-functional collaboration between teams.
• Shape customer education initiatives for product adoption and retention.
• Drive continuous improvement and best practices in implementation.
• Champion a culture of operational excellence and innovation.
• Build high-performing teams focused on customer success.
• Offer competitive benefits and a remote work environment.

Requirements

• Experience in leading implementation teams with proven results.
• Customer-centric mindset and advocacy for customer success.
• Strong relationship-building skills with stakeholders.
• Ability to collaborate effectively with cross-functional partners.
• Solutions-oriented approach to problem-solving.
• Strong problem-solving skills with a data-driven approach.

Benefits

• Unlimited PTO policy.
• Competitive medical, dental, and vision healthcare coverage.
• 401k matching.
• Paid holidays.
• Volunteer time off.
• Paid parental leave.
• Remote work stipend.