Customer Success Manager - Remote

Overview

As a Customer Success Manager at Radicle Health, you will be responsible for managing key customer accounts, ensuring satisfaction, driving product adoption, and identifying growth opportunities through upselling and renewals.

In Short

• Serve as the primary point of contact for customer accounts.
• Act as a Product Knowledge Expert for customers.
• Collaborate and problem solve with team members.
• Educate customers on best practices and new features.
• Monitor customer engagement and provide recommendations.
• Document customer interactions in Salesforce or other CRM tools.
• Maximize product value and sell add-on services.
• Manage the renewal process for assigned customers.
• Achieve net revenue retention targets.
• Attend industry-related promotional events.

Requirements

• 2–7 years of experience in Customer Success or similar roles.
• Proven success in meeting portfolio goals.
• Experience managing multiple priorities across a product portfolio.
• Strong presentation and public speaking skills.
• Exceptional problem-solving and communication skills.
• SalesForce or other CRM experience.
• Customer Service experience.
• Strong analytical skills.
• Project management skills.
• Familiarity with Electronic Health Record software is a plus.

Benefits

• Unlimited PTO policy.
• Competitive medical, dental, and vision healthcare coverage.
• 401k matching.
• Paid holidays.
• Volunteer time off.
• Paid parental leave.
• Remote work stipend.