Customer Success Manager - Remote

Overview

The Customer Success Manager oversees and manages the daily operations for a designated customer account, ensuring high-quality service delivery and adherence to performance targets.

In Short

• Manage daily operations for assigned customer accounts.
• Ensure high customer satisfaction and service quality.
• Act as the primary point of contact for customers.
• Monitor equipment performance and service data.
• Collaborate with Sales and Service teams.
• Conduct regular customer engagement and performance reviews.
• Frequent driving up to 30% for client visits.
• Must be located in the Metro Detroit region for occasional on-site meetings.
• 3-5 years of service management experience preferred.
• Bachelor’s degree in business or equivalent preferred.

Requirements

• Strong understanding of service delivery processes.
• Excellent communication and relationship management skills.
• Advanced analytical and problem-solving abilities.
• Knowledge of financial processes and equipment lifecycle.
• Ability to multitask and manage time effectively.

Benefits

• Health, Vision, Dental & More insurance options.
• 19 days Paid Time Off (PTO) per year.
• Potential annual bonus opportunities.
• 401(k) plan with company matching.
• Tuition assistance after three months of service.
• Employee referral bonus program.
• Paid parental leave provisions.
• Supportive remote work culture.