Manager, Customer Success - Remote

Overview

The Manager, Customer Success at Spring Health leads a team focused on driving adoption, satisfaction, and retention across employer and health plan customers in a remote-first environment.

In Short

• Lead and develop a team of Customer Success Managers.
• Drive operational excellence in onboarding and renewal processes.
• Partner with Sales, Product, and Clinical teams for seamless customer experience.
• Analyze account performance to manage risks and opportunities.
• Build executive relationships with key clients.
• Maintain a deep understanding of products to serve as a trusted advisor.
• Guide CSMs on handling escalations and opportunities.

Requirements

• 5+ years in customer success or account management.
• At least 2 years in a people leadership role.
• Proven track record in managing enterprise accounts.
• Strong communication and analytical skills.
• Experience in B2B SaaS or healthcare industries.
• Comfortable in a remote-first, fast-paced environment.

Benefits

• Health, Dental, Vision benefits from day one.
• 401(k) match for retirement planning.
• Yearly allotment of no-cost therapy visits.
• Competitive paid time off policies.
• Parental leave after 6 months tenure.
• Access to wellness programs and resources.
• Professional development reimbursement.
• Donation matching for charitable causes.