Customer Success Manager - Remote

Overview

We are seeking a Customer Success Manager with experience managing clients, preferably in a B2B environment, with a proven track record of renewing contracts, identifying upsell opportunities, and building strong, impactful customer relationships.

In Short

• Own a book of customers, driving engagement throughout all stages of the customer journey.
• Drive healthy adoption, net retention, and reduce churn.
• Consult with customers throughout the customer lifecycle to understand their business goals.
• Engage with executive sponsors and decision-makers within customer organizations.
• Own the value proposition for the PVcase multi-product suite.
• Collaborate with cross-functional teams to drive a seamless customer journey.
• Act as a customer liaison within the organization.
• Contribute to process development and organizational growth projects.

Requirements

• Minimum 2 years of Customer Success experience preferred.
• Renewable Energy industry experience is a plus.
• Demonstrated experience developing relationships at all levels within customer organizations.
• Strong collaboration skills.
• Accurate forecasting skills and understanding of the customer base.
• Conflict-resolution skills.
• Understanding of customer metrics and data analysis.
• Proficient in CRM software, Salesforce and/or Gainsight preferred.
• Flexible work environment with an expectation to meet customers during US working hours.
• Outstanding written and verbal communication skills required.

Benefits

• 401(K) plan with matching contributions.
• Health, dental, and vision coverage.
• Flexible vacation policy with a minimum of 3 weeks off.
• Full training and onboarding program.
• Flexible working hours.
• Half-day Summer Fridays.
• Unlimited remote work policy.
• Internal transparency with company results and salary system.
• Additional paid vacation days.