Customer Success Manager - Remote

Overview

The Customer Success Manager role involves owning post-sale customer relationships, onboarding, adoption, and long-term value for APAC customers using Savant’s analytics automation platform.

In Short

• Manage a portfolio of APAC customers post-sale
• Lead customer onboarding including planning, data readiness, and enablement
• Conduct live product trainings, workshops, and demos
• Define success metrics and track outcomes with customer leaders
• Drive product adoption and identify expansion opportunities
• Act as first-line support for customer questions and issues
• Document and escalate product issues to Engineering or Product teams
• Coordinate with internal teams to resolve issues and update customers
• Manage customer health, renewals, and risk mitigation
• Explain complex analytics concepts to both technical and non-technical users

Requirements

• 5+ years of experience in Customer Success, Consulting, Analytics, or similar client-facing SaaS roles
• Strong written and verbal executive-level communication skills
• Experience managing multiple customer projects simultaneously
• Experience delivering live trainings, onboarding sessions, or workshops
• Strong understanding of business analytics, data preparation, analysis, and reporting
• Familiarity with analytics tools like Alteryx or similar platforms
• Ability to translate business problems into analytics-driven solutions
• Strong ownership, organization skills, and attention to detail
• Comfort working with globally distributed teams
• Currently employed at a product-based organization

Benefits

• Work with a cutting-edge analytics automation platform
• Be part of a growing SaaS company
• Opportunity to work with APAC customers
• Flexible work hours
• Collaborate with a globally distributed team