Customer Success Manager - Remote

Overview

At SmartLab, we’re transforming STEM education and we’re looking for a dynamic partner to help schools make the most of it. In this role, you’ll be the go-to guide for educators and district leaders alike, leading engaging onboarding experiences, sparking strategic conversations, and ensuring every SmartLab delivers meaningful impact. If you’re energized by relationships, motivated by outcomes, and excited to champion STEM across K–12 schools, we want to meet you.

In Short

• Lead onboarding experiences for educators and district leaders.
• Facilitate strategic conversations to enhance STEM education.
• Ensure meaningful impact of SmartLab in schools.
• Build relationships with K-12 educators.
• Champion STEM initiatives across schools.
• Work closely with schools in the Southeastern United States.
• Motivated by outcomes and relationship building.
• Dynamic partner in transforming education.

Requirements

• Experience in customer success or related field.
• Strong communication and interpersonal skills.
• Passion for education and STEM.
• Ability to lead engaging onboarding sessions.
• Strategic thinking and problem-solving skills.
• Familiarity with K-12 education systems.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to make a significant impact in education.
• Collaborative work environment.
• Professional development opportunities.
• Engaging and dynamic team culture.
• Support for work-life balance.