Customer Success Manager - Remote

Overview

Nevis is building the world’s first AI wealth management platform. In just 9 months, Nevis has grown to have over $50 billion of assets under management on its platform and is on track to have over $100 billion by the end of this year. Nevis is also backed by world leading investors and has raised a total of $40 million from Sequoia Capital, ICONIQ and Ribbit. Together it makes Nevis one of the highest funded and fastest growing Series A startups in Europe.

In Short

• Own the relationship with Nevis’ actual daily users, from onboarding to power-user award.
• Build processes and tools to monitor and drive engagement with our products.
• Research all the possible ways in which Nevis works and does not work for our customers by observing and talking directly with them.
• Document and introduce new products and features to customers to ensure they are fully understood and used.
• Collect, structure and deliver insightful product feedback to the most relevant stakeholders within our Product team.
• Provide relevant, granular and timely insights to help our founders and team members prioritize at all levels - from commercial strategy to new product development.

Requirements

• 4+ years of experience in strategy consulting or in client-facing roles within high-growth tech companies.
• Excellent communication skills and exceptional EQ: empathic, thoughtful and to the point.
• A practical problem-solver.
• A borderline-pathological obsession with productivity - Both personal and professional.
• Enjoys spending time with others and helping them do their best work.
• Excited about the Wealth Management industry.

Benefits

• Work alongside a high-calibre founding team backed by some of the best investors in the world.
• A fast-paced, high-growth environment with the opportunity to shape how the business operates.
• Be part of a mission-driven company transforming the wealth management industry with huge potential for global impact.
• Private medical insurance.
• Competitive salary and benefits package, including company equity.