Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey.

In Short

• Manage all post-sales activities for assigned customers.
• Develop a trusted advisor relationship with customers.
• Drive customer satisfaction, adoption, and retention.
• Serve as the voice of the customer.
• Maintain an understanding of our products and the rental industry.
• Conduct regular check-in calls and business reviews.
• Work closely with Product and Development teams.
• Handle escalations and ensure issues are resolved.
• Participate in improvement initiatives for customer engagement.
• Identify consulting opportunities.

Requirements

• 2–5 years of experience in customer success or account management.
• 2+ years of project management experience.
• Demonstrable technical aptitude.
• 1–3 years of analytical skills experience.
• 1–3 years of sales and upsell knowledge.
• Strong communication skills with diverse stakeholders.
• Proven ability in relationship building.
• Experience in conflict resolution.
• Customer-centric mindset.
• Bachelor’s degree preferred in business or related field.

Benefits

• Base Salary + Benefits (Medical/Dental/Vision).
• 120 hours PTO.
• 401(k) Matching (up to 4%).
• Open to On-site, Hybrid or Remote work environment.