Customer Success Manager - Remote

Overview

The Customer Success Manager serves as the primary point of contact and trusted advisor for clients, ensuring their satisfaction, engagement, and long-term success with company products and services.

In Short

• Establish and maintain strong relationships with assigned clients.
• Assist new clients during onboarding, ensuring smooth implementation.
• Monitor and analyze client usage data to identify trends and opportunities.
• Act as liaison between clients and internal teams to resolve issues.
• Provide education and training on product features and benefits.
• Identify opportunities for upselling or cross-selling additional products.
• Maintain up-to-date client interaction records in CRM systems.
• Drive account expansion through strategic consultation.
• Ensure timely and satisfactory issue resolution to maintain client satisfaction.
• Document best practices and lessons learned for team knowledge sharing.

Requirements

• Excellent English communication skills.
• Experience in client relationship management.
• Ability to work across diverse industries including healthcare and SaaS.
• Strong analytical skills to monitor client usage data.
• Proven ability to drive product adoption and client satisfaction.
• Experience with CRM tools and reporting.
• Ability to work flexible hours including weekends and US holidays.
• Strong problem-solving skills and attention to detail.
• Empathy and strategic insight in client interactions.
• Experience in a remote work environment.

Benefits

• Opportunity to work with top startups in the US and EU.
• Potential for career growth and long-term partnerships.
• Flexible work hours.
• Work in a dynamic and supportive team environment.
• Access to training and development resources.
• Competitive compensation based on experience.
• Engagement with visionary founders and innovative projects.
• Contribute to meaningful client success stories.
• Work remotely from preferred locations.
• Be part of a mission-driven organization.