Customer Success Specialist - Remote

Overview

The Customer Success Specialist is responsible for supporting patients throughout their journey with our client's company, ensuring a smooth, clear, and positive experience from first interaction through resolution.

In Short

• Drive patient satisfaction and trust through clear guidance and proactive communication.
• Contribute to operational efficiency by coordinating cross-functional efforts.
• Improve patient outcomes by tracking progress and ensuring timely issue resolution.
• Identify recurring patient challenges and provide actionable feedback to leadership.
• Support the delivery of a consistent, high-quality patient experience.
• Respond to patient questions via chat, email, and internal systems.
• Maintain accurate documentation of all patient interactions.
• Handle limited phone interactions to resolve concerns.
• Contribute to improvements in patient communication and experience.
• Ensure compliance with healthcare standards while handling sensitive information.

Requirements

• Experience in customer service or patient support roles.
• Strong communication skills and empathy.
• Ability to work in a fast-paced, highly regulated environment.
• Proficiency in managing multiple tasks and prioritizing effectively.
• Experience in healthcare or telemedicine is a plus.

Benefits

• Flexible work schedule with remote work options.
• Opportunity to work with top startups in the US and EU.
• Potential for career growth and long-term engagement.
• Supportive work environment focused on employee development.