Customer Experience Operations Specialist - Remote

Overview

The Customer Experience Operations Specialist plays a key role in owning and resolving patient issues across end-to-end telemedicine experience, ensuring patient concerns are handled accurately and efficiently.

In Short

• Fully remote position
• Full-time role with flexible scheduling
• Focus on patient case ownership and resolution
• Collaborate with clinical, pharmacy, and operations teams
• Strong problem-solving and attention to detail required
• Handle complex billing and service workflows
• Ensure compliance and quality in patient interactions
• Support continuous improvement of operational processes
• Work in a fast-paced, execution-focused environment
• Contribute to enhancing patient trust and satisfaction

Requirements

• Experience in customer service or operations
• Ability to navigate multiple tools and workflows
• Professionalism and empathy in handling sensitive cases
• Strong documentation skills
• Comfort operating in a regulated environment
• Excellent communication skills
• Ability to identify and escalate issues
• Attention to accuracy and compliance
• Proactive approach to problem-solving
• Familiarity with healthcare or telemedicine is a plus

Benefits

• Work with top startups in the US and EU
• Opportunities for career growth and development
• Flexible work arrangements
• Be part of a mission-driven company
• Engage in a fast-paced, innovative environment