Customer Experience Specialist - Remote

Overview

Ground News is seeking a Customer Experience Specialist to enhance customer interactions and improve subscriber experience in a remote environment.

In Short

• Deliver high-quality customer support across multiple platforms.
• Communicate with subscribers with clarity and empathy.
• Manage incoming requests from various feedback channels.
• Identify patterns and document actionable insights for product improvement.
• Develop deep product expertise to assist users effectively.
• 3+ years of experience in customer support or service roles preferred.
• Exceptional communication skills and attention to detail required.
• Operate independently in a remote work environment.
• Strong ownership and accountability in work.
• Interest in the political system and media is a plus.

Requirements

• 3+ years of customer support or service experience.
• Exceptional English communication skills.
• Calm and objective approach to sensitive topics.
• Ability to work independently in a remote setting.
• High degree of ownership and follow-through.

Benefits

• Remote-first environment with flexible working hours.
• Health and wellness benefits including insurance coverage.
• Professional development opportunities available.
• Join a mission-driven team focused on meaningful impact.