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Customer Experience Specialist - Remote

Posted 7 hours ago
Customer Service
Full Time
Argentina
1016USD/month

Overview

CookUnity is a platform that connects the world with chefs, delivering meals crafted with passion. The Customer Experience Specialist role focuses on enhancing client interactions and resolving issues.

In Short

  • Handle inbound customer requests and provide exceptional service.
  • Address time-sensitive issues via email or chat.
  • Assist clients with subscription-related inquiries.
  • Escalate critical cases to the CX Supervisor.
  • Process orders and subscription requests.
  • Develop expertise in CookUnity's products and services.

Requirements

  • 3+ years of experience in customer support.
  • Excellent English communication skills.
  • Customer-centric mindset.
  • Strong organizational skills under pressure.
  • Positive attitude and great people skills.
  • Knowledge of nutritional information is a plus.

Benefits

  • Paid in USD.
  • Remote work flexibility.
  • 15 days of vacation per year.
  • Healthcare benefits.
  • 5-year sabbatical after 5 years of service.
  • Paid family leave and compassionate leave.
  • Access to personalized benefits and wellness programs.
CookUnity logo

CookUnity

CookUnity is a dynamic and rapidly growing food service company that focuses on delivering exceptional culinary experiences to its customers. With a commitment to customer satisfaction, CookUnity operates multiple kitchens, including a new location in Los Angeles, and emphasizes a customer-obsessed culture within its team. The company values quality and empathy in its interactions, striving to exceed customer expectations with every shipment and communication. CookUnity offers a supportive work environment with opportunities for professional growth, competitive benefits, and a hybrid work model.

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