Customer Experience Specialist - Remote

Posted 7 weeks ago

Customer Service

Full Time

Argentina

1016USD/month

Customer Support

Communication Skills

Problem Solving

Subscription Management

Time-sensitive Issue Resolution

English Proficiency

Customer-centric Attitude

Organizational Skills

Empathy

Overview

CookUnity is a platform that connects the world with chefs, delivering meals crafted with passion. The Customer Experience Specialist role focuses on enhancing client interactions and resolving issues.

In Short

Handle inbound customer requests and provide exceptional service.
Address time-sensitive issues via email or chat.
Assist clients with subscription-related inquiries.
Escalate critical cases to the CX Supervisor.
Process orders and subscription requests.
Develop expertise in CookUnity's products and services.

Requirements

3+ years of experience in customer support.
Excellent English communication skills.
Customer-centric mindset.
Strong organizational skills under pressure.
Positive attitude and great people skills.
Knowledge of nutritional information is a plus.

Benefits

Paid in USD.
Remote work flexibility.
15 days of vacation per year.
Healthcare benefits.
5-year sabbatical after 5 years of service.
Paid family leave and compassionate leave.
Access to personalized benefits and wellness programs.

CookUnity

CookUnity is a pioneering food delivery platform founded in 2018, dedicated to reconnecting people with the essence of great food by partnering with talented chefs. With a mission to empower chefs to nourish the world, CookUnity delivers 50 million meals annually across the United States, offering fresh, ready-to-eat meals crafted with passion. As the company expands its offerings beyond meal delivery into a dynamic marketplace, it aims to enhance customer experiences while driving significant growth in its B2B department. CookUnity is committed to innovation and creating a community that values quality food and inclusivity.

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