Customer Experience Specialist - Remote

Overview

A part-time Customer Experience Specialist role focused on scaling customer support operations at Granola, a fast-growing startup.

In Short

• 3-4 hours per day, Monday-Friday, on an hourly contract
• Remote role, US-based, East Coast timezone
• Respond to inbound customer support tickets
• Triage and escalate complex queries
• Support customer experience improvements
• Collaborate with the team to improve product and processes
• Spot patterns in customer support issues
• Ideal for someone with experience in customer support
• Strong problem-solving and communication skills required
• Ability to work independently in a remote environment

Requirements

• Experience in a customer support role, ideally in tech
• Strong problem-solving skills
• Excellent communication skills
• Experience working independently

Benefits

• Opportunity to make a direct impact on product quality
• Work with a kind and ambitious team
• Chance to learn and grow with the company