Customer Experience Specialist - Remote

Overview

As a Customer Experience Specialist, you will be the face of Quince, transforming challenging customer issues into positive experiences, while providing empathetic and transparent support.

In Short

• Handle phone calls, chats, and emails concurrently.
• Use critical thinking to troubleshoot customer concerns.
• Build lasting customer loyalty through personalized support.
• Navigate multiple systems for efficient customer experiences.
• Identify recurring issues and provide feedback for improvement.
• Achieve key performance metrics like CSAT and retention.
• Work collaboratively in a team-oriented environment.
• Adapt to diverse customer needs and offer tailored solutions.
• Embrace a growth mindset and be open to feedback.
• Be available to work weekends and holidays as needed.

Requirements

• High School diploma or GED equivalent.
• At least 2 years of Customer Service experience.
• Proven ability to manage high-volume inquiries.
• Exceptional writing and communication skills.
• Experience in problem-solving roles.
• Reliable high-speed internet connection.

Benefits

• Work in a mission-driven team.
• Opportunities for growth and learning.
• Collaborative team environment.
• Flexible work arrangements.
• Competitive pay.