Team Lead, Project Management - Remote

Overview

The Team Lead, Project Management is a people and process leader with a passion for delivering exceptional customer experiences and building high-performing teams. You bring proven success in managing remote teams, ideally in a fast-paced, digital-first environment.

In Short

• Lead, manage, and develop a team of US-based Project Managers.
• Drive team performance and KPIs for continuous improvement.
• Create a culture of ownership and accountability.
• Collaborate cross-functionally to address customer pain points.
• Elevate the customer journey and increase retention.
• Assist with hiring, onboarding, and training.
• Accountable for escalations and prompt resolution.
• Serve as a subject and process expert on client-facing calls.
• Manage workload balance and coverage during absences.

Requirements

• Proven success in managing remote teams.
• Experience in a fast-paced, digital-first environment.
• Strong leadership and coaching skills.
• Ability to motivate and inspire teams.
• Tech-savvy and customer-obsessed.
• Data-informed decision-making skills.
• Excellent problem-solving abilities.
• Strong communication skills.
• Ability to manage performance and accountability.

Benefits

• Be part of a mission-driven team reshaping retail.
• Work alongside talented colleagues on meaningful challenges.
• Contribute to building a sustainable future.
• Competitive salary and potential bonuses.
• Growth and development opportunities.