Customer Experience Specialist - Remote

Overview

The Customer Experience Specialist will deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.

In Short

• Understand client business needs.
• Provide premium support for key accounts.
• Respond to pre-sales inquiries via phone/email.
• Track orders and resolve post-sales issues.
• Collect and consolidate product issues and client requirements.
• Analyze data and coordinate with cross-functional teams.
• Handle complaints and claims with end-to-end case closure.
• Enhance satisfaction levels and service quality.
• Refine CRM strategies to optimize user experience.
• Strengthen brand loyalty through user engagement programs.

Requirements

• Strong communication skills.
• Experience in customer service or support roles.
• Ability to analyze data and drive problem resolution.
• Familiarity with CRM systems.
• Skills in handling complaints effectively.
• Capability to work with cross-functional teams.
• Strong organizational skills.
• Ability to adapt to changing situations.
• Attention to detail.
• Commitment to enhancing customer satisfaction.

Benefits

• Competitive salary.
• Health insurance.
• Opportunities for professional development.
• Flexible work hours.
• Supportive work environment.
• Employee discounts.
• Paid time off.
• Retirement savings plan.
• Work-life balance initiatives.
• Team-building activities.