Customer Experience Specialist - Remote

Overview

The Customer Experience Specialist will work in a dynamic startup environment, enabling customers to leverage APIs and microservices to drive their business initiatives. This role focuses on customer engagement throughout their lifecycle, ensuring they realize the value of their Kong investment.

In Short

• Coaching customers throughout their lifecycle
• Defining successful adoption plans and post-sales engagement
• Collaborating with Sales and Product teams for optimal customer solutions
• Innovating tooling and processes for team efficiency
• Working on cutting-edge customer projects
• Learning and applying product knowledge to real-world scenarios
• Collaborating with peers and business partners

Requirements

• Builder’s mentality for solving complex problems
• Experience managing a portfolio of commercial customers
• Passion for technology and customer success
• Strong organizational skills and self-starter attitude
• Understanding of complex technology environments
• Excellent communication skills
• Prior experience in SaaS or Infrastructure software roles
• Understanding of Cloud Native technologies (Containerization, Kubernetes, Microservices)
• Knowledge of DevOps, CI/CD, and Cloud Computing IaaS

Benefits

• Opportunity to work in a fast-paced startup environment
• Chance to learn about modern enterprise software
• Ability to build strong relationships with key customers
• Innovative projects that leverage cutting-edge technology
• Collaborative team culture