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Customer Experience Specialist - Remote

Posted 18 hours ago
Customer Service
Full Time
Worldwide

Overview

This role offers an exciting opportunity to join the Experian Consumer Service team, where you can positively impact customers' lives by guiding them through Credit Report and Score queries.

In Short

  • Support customers with queries via calls, emails, or live chat.
  • Handle an average of 25-30 customer calls per day.
  • Deliver exceptional customer experiences.
  • Understand and comply with regulatory requirements.
  • Participate in ongoing development and training.

Requirements

  • Experience in delivering outstanding customer service.
  • Ability to work in a target-driven environment.
  • Strong communication skills with a high level of resilience.
  • Preferable previous call center experience.

Benefits

  • Comprehensive training program and ongoing coaching.
  • Career progression opportunities.
  • Work-life balance and DEI-focused culture.
  • Award-winning workplace environment.
Experian logo

Experian

Experian is the world's leading global information services company, dedicated to empowering consumers and clients to manage their data with confidence during significant life events such as buying a home, a car, or sending a child to college. With a workforce of 20,000 people across 44 countries, Experian invests in new technologies and ideas to help clients make informed decisions, access financial services, and prevent identity fraud. Recognized as one of the 100 Best Companies to Work For by FORTUNE and listed among the World's Most Innovative Companies by Forbes Magazine, Experian prioritizes a people-first culture that emphasizes diversity, equity, and inclusion.

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