Customer Experience Specialist - Remote

Overview

The Customer Experience Specialist will serve as the voice of Tilt, assisting buyers and sellers with orders, returns, and onboarding while fostering trust and connection.

In Short

• Be the trusted voice in chat/email channels.
• Resolve common marketplace questions confidently.
• Maintain tidy conversations and set expectations.
• Own a slice of the customer queue and improve processes.
• Spot patterns and create process improvements.
• Help raise the writing and customer tone standards.
• Work evenings, weekends, and holidays as needed.
• Join a mission-driven team backed by investors.
• Enjoy 29 days off plus national holidays.
• Receive share options to become a stakeholder.

Requirements

• Outstanding written English skills.
• Excellent customer judgment and empathy.
• Ownership mindset and proactive communication.
• Marketplace knowledge or eagerness to learn.

Benefits

• 29 days off, plus Canada’s national holidays.
• Your birthday off, no questions asked.
• Share options to become a true stakeholder.