Retention Marketer - Remote

Overview

We’re building the next century of shopping, making it feel human, communal, and alive again. As we scale, retention has become one of the most important growth levers in the business. We’re looking for a Retention Marketer who can turn users into repeat buyers through smart segmentation, lifecycle flows, and high-impact offers.

In Short

• Build & launch in-app retention notification message flows.
• Create clear frameworks & funnels to increase first-time buyer conversion rate.
• Segment users & understand clear buying points.
• Own reporting (retention, user cohorts, category insights).
• Automate all flows and work with the product team to implement new features.
• Own the retention roadmap and audit the entire retention funnel.
• Build a multi-touch onboarding framework tailored to user type.
• Create and manage in-app incentives (offers, rewards, vouchers).
• Identify user cohorts and run targeted tests.
• Build dashboards and reports for key metrics.

Requirements

• 2+ years of experience in retention, lifecycle marketing, or CRM.
• Deep knowledge of email, SMS, CRM tools, segmentation, and flows.
• Strong copywriter with persuasive retention messaging skills.
• Analytical thinker who understands funnel drop-off and cohort decay.
• Comfortable working fast, running experiments, and iterating.
• Obsessed with user psychology and incentives.

Benefits

• 29 days off, plus Spain bank holidays.
• Your birthday off, no questions asked.
• Share options to become a true stakeholder in our success.