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Customer Experience Specialist - Remote

Posted Yesterday
Customer Service
Full Time
Colombia

Overview

The Customer Experience Specialist will provide exceptional support to customers of AnyRoad, a leader in experiential marketing software, ensuring high customer satisfaction through effective communication and problem-solving.

In Short

  • Respond to customer inquiries via email and chat
  • Troubleshoot issues related to bookings and payments
  • Document cases and identify patterns
  • Advocate for customer needs within the company
  • Collaborate with teams using CRM tools
  • Work rotating shifts, including weekends
  • Maintain high levels of customer satisfaction
  • Utilize technical skills to learn new tools
  • Work independently and in a team environment
  • Communicate effectively under pressure

Requirements

  • 2+ years in a customer support role
  • Strong English communication skills
  • Exceptional people skills
  • Experience with Google Suite and helpdesk systems
  • Ability to manage multiple priorities
  • Proactive mindset and curiosity
  • Knowledge of Portuguese is a plus
  • Time management skills
  • Calm communication under pressure
  • Technical aptitude

Benefits

  • Opportunity to work with leading brands
  • Collaborative team environment
  • Flexible work schedule
  • Growth opportunities within a startup
  • Supportive company culture
AnyRoad logo

AnyRoad

AnyRoad is a leading provider of experiential marketing software, dedicated to helping brands forge meaningful connections with their consumers through in-person experiences. Founded on the principle that these interactions foster community and brand loyalty, AnyRoad offers a comprehensive platform that integrates essential back-end processes such as booking, ticketing, and payments with first-party data capture and analytics. This enables brands across various industries to enhance their event operations, gain actionable insights, and maximize their return on investment. With a focus on driving revenue growth and customer retention, AnyRoad empowers enterprise clients to unlock the full potential of their marketing strategies.

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