Customer Experience Operations Specialist - Remote

Overview

The Customer Experience Operations Specialist will support all aspects of Customer Experience (CX) Operations at Ignition, managing day-to-day operations while aligning with Ignition’s growth plans.

In Short

• Support CX team in delivering outstanding customer experience
• Manage operations and drive new Scaled CX initiative
• Administer CX Tech Stack and evaluate new tools
• Collaborate on data management and reporting
• Build trusted partnerships with CX team
• Execute CX initiatives and optimize processes
• Drive operational tracking for Net Revenue Retention (NRR)
• Identify training needs and develop materials
• Collaborate across various departments
• Work flexible hours aligning with global teams

Requirements

• Experience in a CX Operations role within B2B sales
• Experience in scaled CX environments, preferably PLG driven
• Understanding of modern customer success tools
• Strong analytical skills for data interpretation
• Demonstrated project management skills
• Excellent verbal and written communication skills
• Strategic thinking aligned with company objectives
• Ability to thrive in a fast-paced environment

Benefits

• Employee stock options from day one
• 401k program with employer matching
• 20 days of annual leave plus 10 wellbeing days
• Paid parental leave and additional day off for birthdays
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement
• Employee recognition program
• Quarterly wellness allowance
• Flexible working arrangements with WFH reimbursement
• Personal tax return assistance