Customer Support Advocate - Remote

Overview

As a Customer Support Advocate at Ignition, you will be the first point of contact for clients, managing customer communications and contributing to the scaling of our support function.

In Short

• Be a product expert and manage customer communications.
• Use Intercom for support and engage with customers via phone.
• Collect customer feedback to influence product direction.
• Identify issues and collaborate with the development team.
• Develop and improve support processes.
• Create internal and customer-facing documentation.
• Work closely with various teams across the business.
• Work schedule is from 2:00 PM to 10:00 PM PH Time.

Requirements

• Previous experience in a customer support role.
• Proficiency in software systems like Zapier, Slack, and Intercom.
• Good written and oral communication skills.
• Strong time management and organizational skills.
• Ability to handle feedback without taking it personally.
• Team-oriented with a strong work ethic.
• High attention to detail and flexibility.

Benefits

• Competitive salary and employee stock options.
• 20 days of annual leave plus 10 wellbeing days.
• Health, dental, and vision benefits from day one.
• Annual education allowance for professional growth.
• Flexible working arrangements supported by reimbursements.
• Employee recognition programs and wellness allowances.
• Extra paid day off for your birthday.
• Monthly virtual social events.