Customer Support Advocate - Remote

Overview

As a Customer Support Advocate at ServiceTitan, you will assist customers with their accounting software needs, providing expert guidance on financial workflows to help them maximize their profitability.

In Short

• Act as the first point of contact for customer support via multiple channels.
• Master financial modules including invoicing and job costing.
• Troubleshoot accounting integration issues.
• Guide customers on accounting best practices.
• Prevent and de-escalate customer issues effectively.
• Engage in a feedback-oriented culture.
• Utilize strong communication skills to assist customers.
• Support small business owners in the trades.
• Work remotely and manage your own desk setup.
• Opportunity for internal career growth.

Requirements

• Bachelor’s degree preferred or equivalent experience.
• Strong problem-solving and critical thinking skills.
• Excellent interpersonal skills with a customer-centric mindset.
• Ability to thrive in a fast-paced environment.
• Solid understanding of core accounting principles.
• Hands-on experience with accounting software is highly preferred.
• Proficiency in spreadsheet software for data analysis.
• Strong mathematical and analytical aptitude.
• Knowledge of the home/commercial service industry is a plus.
• Comfortable working remotely for extended periods.

Benefits

• Flexible time off and learning opportunities.
• Comprehensive onboarding and leadership training.
• Health and wellness benefits including medical, dental, and vision.
• Parental leave and adoption reimbursement support.
• Financial planning tools available for employees.
• Recognition programs for great work.
• Support for diverse backgrounds and experiences.
• Equity and annual bonus in total compensation package.
• Commitment to fair and equitable compensation.
• Opportunity to work in a groundbreaking tech environment.