Associate Social Media Listener - Remote

Overview

The Associate Social Media Listener will monitor customer activity on social media, engage with customers, and enhance the customer experience through effective communication and problem-solving.

In Short

• Monitor customer activity on social media channels.
• Engage with current and prospective customers.
• Track customer sentiment and reviews.
• Collaborate with teams to resolve customer issues.
• Communicate resources to customers through social media.
• Build brand personality and customer trust.
• Identify opportunities for process improvement.
• Maintain knowledge of products and services.
• Ensure a positive environment in social spaces.
• Work in a fast-paced, entrepreneurial setting.

Requirements

• 2+ years in customer service or support.
• 2+ years in social media or marketing.
• 1+ year with Facebook and Google Suite.
• 1+ year of experience with Salesforce.
• Strong multitasking abilities.
• Exceptional communication and listening skills.
• Ability to build relationships and networks.
• Passion for customer experience.
• Reliable access to high-speed internet.
• Native-level English communication skills.

Benefits

• Flexible time off and learning opportunities.
• Comprehensive onboarding and leadership training.
• Recognition and rewards for great work.
• Company-paid medical, dental, and vision benefits.
• 401k match and telehealth options.
• Support for parental leave and fertility services.
• Financial planning tools and legal advisory services.
• Pet insurance and maternity support.
• Inclusive culture celebrating individuality.
• Encouragement for underrepresented groups to apply.