Associate Social Media Listener - Remote

Overview

The Associate Social Media Listener will monitor customer activity on social media channels, engage with customers, and support a comprehensive customer experience.

In Short

• Monitor customer sentiment on social media.
• Engage with customers via Facebook Groups and other platforms.
• Track data on customer sentiment and issues.
• Collaborate with teams to resolve customer issues.
• Communicate resources to customers through comments.
• Build brand personality and trust with the community.
• Identify opportunities for process improvement.
• Maintain knowledge of products and services.
• Ensure a positive environment in social spaces.
• Empathize and listen to customer needs.

Requirements

• 2+ years experience in customer service or support.
• 2+ years experience in social media or marketing.
• 1+ year experience with Facebook and Google Suite.
• 1+ year experience with Salesforce.
• Strong multitasking and prioritization skills.
• Ability to build relationships and networks.
• Exceptional listening and communication skills.
• Flexibility to handle diverse tasks.
• Analytical mindset for data synthesis.
• Reliable access to high-speed internet.

Benefits

• Flexible time off and learning opportunities.
• Comprehensive onboarding and leadership training.
• Rewards for great work through peer-nominated awards.
• Company-paid medical, dental, and vision benefits.
• 401k match and telehealth options.
• Parental leave and fertility services support.
• Legal advisory and financial planning tools.
• Pet insurance and maternity support services.
• Inclusive culture celebrating individuality.
• Opportunities to impact the trades industry.