Sales Retention Specialist - Remote

Overview

In this role, you will directly engage with customers to address their issues, improve products and services, and enhance customer retention.

In Short

• Interact with customers to identify and resolve issues.
• Oversee transitions from Sales to Implementation.
• Handle customer complaints and drive product adoption.
• Manage Salesforce workflows for ticketing compliance.
• Collaborate with Sales and Onboarding teams.
• Analyze customer behavior and trends.
• Support Account Executives and Implementation Managers.
• Facilitate smooth customer transitions.
• Demonstrate effective risk and problem mitigation skills.
• Provide advanced communication and interpersonal skills.

Requirements

• 1-2 years of customer retention experience.
• Knowledge of Salesforce (reporting, dashboards).
• Strong attention to detail and multitasking ability.
• Proactive communication skills.
• Ability to handle complex situations.
• Effective time management skills.
• Ability to empathize and build rapport with customers.
• Willingness to take initiative and adapt.
• Coachable and self-aware.
• Passion for understanding the trades.

Benefits

• Flexible time off and learning opportunities.
• Comprehensive onboarding and leadership training.
• Company-paid medical, dental, and vision benefits.
• 401k match and telehealth options.
• Support for parental leave and fertility services.
• Pet insurance and legal advisory services.
• Holistic health and wellness benefits.
• Recognition programs for great work.
• Commitment to diversity and inclusion.
• Equitable compensation practices.