Retention Specialist - Remote

Overview

Medical Guardian is seeking enthusiastic and compassionate retention specialists who will thrive in our culture of growth and development with a passion for genuinely helping our customers to live a life without limits.

In Short

• Handle inbound and outbound calls every day with urgency, care and expertise.
• Empathize with clients, helping them resolve outstanding issues and renegotiate the terms of their agreement.
• Work to retain existing customer base using active listening and empathy.
• Execute, monitor, and coordinate repricing for designated customers.
• Communicate clearly in both oral and written form.
• Identify and assess customers' needs to achieve satisfaction.
• Make independent decisions to resolve customer issues and concerns.
• Demonstrated ability to consistently achieve sales targets.
• Excellent time management skills.
• Ability to handle multiple tasks with strong attention to detail.

Requirements

• Permanent residency in specified states.
• Strong communication skills.
• Goal-driven and coachable.
• Excellent voice communication.
• Ability to empathize with clients.
• Strong problem-solving skills.
• Ability to manage time effectively.
• Attention to detail.

Benefits

• Comprehensive paid sales training program.
• Work from home.
• Supportive team environment.